User studies

Maler. The design of everyday identity. Online Information Review (2009) vol. 33 (3) pp. 443-457 http://dx.doi.org/10.1108/14684520910969899

Abstract:
Purpose – The purpose of this paper is to examine trends towards “user centricity” in web-based digital identity technologies, and analyse these technologies in light of universal principles of human-centred design and usability in order to recommend future direction.
Design/methodology/approach – Web users’ habits and relevant usability research are analysed and requirements for identity-enabled online interactions are proposed given this context. Modern identity technologies of various types are then studied to assess their ability to satisfy the requirement.
Findings – The results of these analyses point towards a possible explanation for the lack of wide adoption of today’s user-centric solution.
Research limitations/implications – Based on the findings of the analyses, practical implications and recommendations are offered.
Originality/value – The paper’s discussion of usability factors to consider and its set of final recommendations in light of these factors are new work that may be useful to identity management developers and deployers looking to achieve better user adoption, as well as to researchers and innovators in the fields of social networking and vendor relationship management.